Employee IT Handbook - Testonboardingsite

for all WW Employees

Getting Help

Before your Official Start Date please email onboard@ww.com for help

From your Official Start Date onwards please use the Slack channel named #it-support for all your IT related issues (you will be automatically added to this slack channel on Day One)

New Employee

Please note that only Appgate, Okta, and Google Workspace apps/tools are available until your Official Start Date

Step 1 - Create a Password & setup your MFA (Okta Verify)

First, you will need to create a password and set up your MFA (OKTA Verify) on your mobile using the following guide here

Step 2 - Setup your new Computer Device

Please click on one of the links below that best represents the device type you are trying to set up

Setup Slack on your Official Start Date

Please click here to follow the guide

Setup Zoom on your Official Start Date

Please click here to follow the guide

Current Employee

Forgotten Password / Password reset


Please click on one of the Password related issues that matches yours below


Setup your new/replacement Computer Device

Please click on one of the links below that best represents the device type you are trying to set up


Have a new Mobile or you are planning on getting a new Mobile?

Before wiping your old Mobile and/or removing the Okta Verify app please follow the instructions here on how to setup MFA (Okta Verify) on your new Mobile

WW Featured Applications

New Employees - Only Appgate, Okta and Google Workspace apps/tools are available until your Official Start Date

Email

WW uses and supports the Gmail system for email. The preferred interface is Google Chrome, but other browsers will work as well

Tour of GMail

How to get email on your Personal Phone

Calendar

WW uses and supports Google Calendar as its shared calendaring system

Tour of Google Calendar

How to get Google Calendar on your Personal Phone 


Still need help?

New Employee - If you require further assistance before your Official Start Date then please email onboard@ww.com

Current Employee - If you require further assistance then please use the slack channel #it-support (24/7/365)